At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 2275 Cassens Dr Ste 120, Fenton, MO 63026
- BBB File Opened:
- 3/8/2000
- Years in Business:
- 24
- Business Started:
- 3/8/2000
- Business Started Locally:
- 3/8/2000
- Business Incorporated:
- 2/22/2008
- Accredited Since:
- 6/30/2008
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- AREI LLC
- Hours of Operation
Primary
- M:
- 7:00 AM - 5:00 PM
- T:
- 7:00 AM - 5:00 PM
- W:
- 7:00 AM - 5:00 PM
- Th:
- 7:00 AM - 5:00 PM
- F:
- 7:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Richard Matt Woods, President
- Ms. Deanna Woods, Vice President
- Contact Information
Principal
- Mr. Richard Matt Woods, President
Customer Contact
- Mr. Richard Matt Woods, President
- Additional Contact Information
Phone Numbers
- (800) 766-3161Other Phone
- (816) 734-7663Other Phone
Website Addresses
- (800) 766-3161
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have it all typed out in a word document that is too long for the stated characters. Please email me an address as to where I may upload the explanation and a few more photos. This has been going on for about 1.5 years, so there is no way to tell the explanation in a short version.
When I agreed, on October 21/26, 2021 to go with said company via the rep, ***** *****, on October 26,2021, I was VERY FIRM regarding ALL insurance monies coming to ME first and explained I was NOT agreeing to EVERY penny going to the “company” as I was totally bamboozled back in 2006 by doing that with a different company. Especially in light of perhaps needing more repairs that may not have been originally visible; and with the “add-on’s” things tend to get a bit convoluted. The job was to include new gutters and some siding that also had hail/wind damage.
***** said he totally understood and would note that on paperwork and to billing dept. THIS WAS 1 of 2 main reasons I WENT WITH THIS COMPANY. We also called in to File the CLAIM TOGETHER while he was at my house on the advice of my attorney friend-so that it would be recorded that they were NOT the sole claimant, filing on my behalf.
***** said that he would order the materials in the next few days and when he had a ETA of said materials, he’d come back and get the downpayment. Weeks went by and nothing. I placed numerous calls/emails asking for a start date. ***** FINALLY got back to me and I gave him a $4500.00 downpayment on November 22, 2021, from the first payment from my insurance company-which had been sitting in my business account for almost one month. Several weeks went by, again and I still had heard nothing from the roof company about start date. After I again, made numerous calls and sent several emails as to what was going on – *** ***** reached out to me on January 5, 2022, to apologize and gave me all sorts of excuses for the delay. His brother was unfortunately having personal problems.
The roof was finally finished on January 18,2022. It was also noted that my metal awnings had hail damage as well. I called my adjuster, and he OK’d the replacement or repair on January 4, 2022. He also stated that he was “adding a bit to the amount because he knew that awnings are “pricey”-whichever I chose. “After looking at numerous types, all of which would have been far more than the amount covered, I chose to just keep them and paint them. This was AFTER 2 calls with the adjuster making ABSOLUTE CERTAIN this would be OK. He stated, “Yes-you in essence filed the claim, you’re a Safeco customer and if there are any monies left over, it’s yours to do with what you want. However, if you choose NOT to paint/replace, if there is another hail/wind claim, the awnings will NOT be covered.” I received the awning check of $2129.24 in early February. I believe it was sent earlier, but it’s online and I misplaced that original email. And had to have it resent.
I shared this with *** *****, and he agreed to have his crew take down the awnings and put them back up after I washed/primed/painted. It was a long process because they are metal. *** never said a word about the awning check-EVER.
Roof company apparently discovered several other things that needed to be added to the original estimate. Fine. My insurance company paid within days of the new stuff called in. This all took place in May 2022. The awnings were put on May 10, 2022, and *** came to look at everything on May 12, 2022. There were several things in question and needed to be fixed.
I originally was going to have downspouts in the back of my house. They were included in price, as was an awning estimate. I decided against both and those were supposedly credited. However, I supplied the white metal coil for the fascia as I had 2.5 rolls of it already. Never saw this material credited.
There are things that appear quite questionable in the finished work-photos will be attached. There is also material in the driveway that I’ve asked about and never given a straight answer to – are they mine? Do they need to get picked up? I would need help getting them into my basement…..
I also noticed since this job was not 100% finished the following:
Hose bib was messed up-Motion light detector not working or the outlet they are attached to. (I’ve had both for years and never an issue until siding crew replaced the siding) I had to replace all three at the cost of almost 210.00 (rounding up) *** kept telling me there was “No way the siding job could have damaged these) Black spots on siding on sides of house, where I can not reach and was told by *** they were there- THEY WERE NOT.
On many, many occasions, I asked *** about paying my deductible. He told me to hold off until the job is 100% done because I had credits coming and it may all “wash out” – He also mentioned that he had the crew “Do a few little things to make up for the crazy delays”-chimney cover, ring bell install, credit tire patches from all the nails left behind- I didn’t bother to tell him about the other 2 after the bill I got and being accused of holding back the awning check-that was NEVER theirs’s to have.
Which leads to the main point of this complaint-The roofing company sent me a bill in Jan 2023 stating that I owed them $2129.24! Every time I inquired about this to billing dept, I’m told it’s fact and “It’s been explained to you many times.” IT HAS NOT! What is happening is that they are insisting I owe them for the awning check, when I was told several times by the adjuster, It was mine to paint them or replace them. When I tried to ask *** to come to my home to go over this very last, adjusted billing, he said NO-Not until I pay what I owe and there is nothing more to discuss.
Until January 2023, I thought this was all pretty wrapped up except for the photos and material in my driveway. I’ve been round and round and am far too busy with work and my health and bills from emergency surgery to deal with this pure insanity.
When I emailed billing to get the info on the warranty, I was told I won’t get it until I pay this VERY, CONVOLUTED, bill. Then threatened with “legal action.”
I was understanding and patient from the start. Again, I even GAVE them MY material for the fascia!
The insurance company ok’d awnings at $1382.59 but increased it due to very high increases for everything due to Covid, so that is why adjuster increased it. However, the roof company only credited $610.37 of that. At no time ever was it stated to me that the $2129.24 check was for anything BUT, the Awnings.
There are SO MANY accounting fumbles, that it is virtually IMPOSSIBLE for me to decipher from the roofing company.
I want the issues still dormant regarding materials and roof FIXED and I am NOT paying one more penny to this company after all of the delays ‘excuses and downright almost extortion tactics thrown at me for a job that should have taken at most 1 month – Yet here we are, almost 1 year and 6 months later and things are STILL NOT RESOLVED!
I have tried to get a sit down with *** *****-Refused. Tried to explain to *** ******* in billing that the awning check was NEVER theirs to have and that MANY line items/billings, make ZERO sense and even cancel out amount owed.
*** *****, was VERY aware and even Acknowledged the ridiculous delays. He was more than happy to install my ring doorbell and do some other things I never even asked for so that I agreed to write an awesome, positive review on google and other sites. I happily agreed at the time. However, as of now, IF this isn't resolved, I will gladly do The Complete opposite so that no one else EVER has to go through this insanity again! I WILL ALSO SWEAR ON 10 BIBLES THAT EACH AND EVERYTHING STATED ABOVE IS COMPLETE TRUTH!
*** *****, was VERY aware and even Acknowledged the ridiculous delays. He was more than happy to install my ring doorbell and do some other things I never even asked for so that I agreed to write an awesome, positive review on google and other sites. I happily agreed at the time. However, as of now, IF this isn't resolved, I will gladly do The Complete opposite so that no one else EVER has to go through this insanity again! I WILL ALSO SWEAR ON 10 BIBLES THAT EACH AND EVERYTHING STATED ABOVE IS COMPLETE TRUTH!
Customer Reviews
5 Customer Reviews
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Most Recent Customer Review
Dave S
12/29/2023
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